Factors related to satisfaction of public health service center recipients Krabi Municipality Office

Abstract

This descriptive study aimed to investigate personal factors, service levels, and satisfaction among patients at the Krabi Municipality Public Health Center, and to examine the relationship between service factors and patient satisfaction. Data were collected from a sample of 275 individuals using accidental sampling. The research was conducted from January 2025 to May 2025, a total of five months. The research instrument was a questionnaire with an overall reliability of 0.79. Data were analyzed using frequency, percentage, mean (M), standard deviation, and Pearson's product moment correlation coefficient. The significance level was set at 0.05.  The research results found that the majority of the sample were female, 172 people, accounting for 52.50 percent. The average age was 41-50 years and over 51 years, accounting for 29.80 percent. The highest level of education was bachelor's degree, accounting for 44.70 percent. They worked as government officials/state enterprises, accounting for 28.40 percent. The highest average monthly income was 10,001 - 15,000 baht (baht/month), accounting for 57.80 percent. The highest treatment right was social security, accounting for 37.10 percent. The highest number of service times/year was 1 - 5 times/year, accounting for 68.00 percent. Overall service factors were at a high level (M=4.10, SD=0.50) and overall satisfaction of service recipients was at a high level (M=4.11, SD=0.60). Service factors were positively related to the satisfaction of service recipients at the Krabi Municipality Public Health Service Center. It is at a very high level (r = 0.807**) with statistical significance at the 0.01 level.