Public Health Emergency Management Development Plan, Incidence Command System and Emergency Operation Center, Phuket Province

Abstract

This qualitative research aimed to develop surveillance, prevention, and emergency management operations in public health, and to integrate work between relevant agencies to effectively, quickly, and comprehensively respond to public health emergencies, disasters, and disasters in the event of a medical emergency and public health, disasters, and disasters through the incident command system and the provincial public health emergency operation center (Emergency Operations Center : EOC). The study was conducted during July - August 2024 among 112 executives and personnel of the Phuket Provincial Public Health Office network, including executives and personnel of the provincial public health office, executives and hospital staff, and personnel of the district public health office. The McKinsey 7’S Framework was used to analyze internal factors and the PESTEL framework to analyze external factors to determine strategic issues and strategies for developing a medical and public health emergency response development plan using SWOT Analysis, SFAS, and TOWS Matrix. The results of this study show that the Phuket Provincial Public Health Office was able to create a Strategic Map for the development of public health emergency management through the incident command system and the Phuket Provincial Public Health Emergency Operations Center. The strategic issues are as follows: (1) Establish a policy to promote risk reduction for medical and public health disasters with standards. (2) Integrate systems and provide medical and public health services in emergencies and disasters comprehensively and efficiently. (3) Develop potential and mechanisms for integrated medical and public health management in emergencies and disasters with technology and innovation. There are 3 strategies, 13 tactics, and 8 plans.