Development of the SAN Plus Food Sanitation Standards for Food Vendors For food vendors with multiple branches

Abstract

This research is an action research to develop a management model for food vender with chain restaurant to raise the standard of food sanitation to SAN Plus. The objectives are (1) to study the management situation food vender with chain restaurant according to the SAN Plus standard criteria; (2) to create a development model for food outlets with multiple branches in order to develop to the SAN Plus standard; and (3) to study the effectiveness of the development model for food vender with Chain restaurant in order to be certified to the SAN Plus standard. A specific sample group was selected, namely, a food outlet with 30 branches. Data were collected using the SAN Plus Food Outlet Standards Inspection Form, satisfaction questionnaires for staff and consumers provide services executive Interview and organize group discussion activities by using the POLC theory according to the 4-issue framework in analyzing the situation and finding guidelines for creating a development model for food outlets with multiple branches to raise them to the SAN Plus standard and take the obtained model to test with a sample group, including evaluating the effectiveness after using the model by analyzing the data using descriptive statistics, inferential statistics and content analysis. The research period is May - August 2024. The study results found that after using the multi-branch food establishment development model to upgrade to the SAN Plus standard, the developed model was effective, resulting in a 93.3 percent increase in food establishments passing the SAN Plus standard and has an effect on the satisfaction of the staff and food service users at a significantly higher level at the statistical level of In conclusion, the development model for food service establishments with multiple branches to reach SAN Plus standards has four components: (1) setting success goals by planning development and action plans leading to the goals, prioritizing activities before and after; (2) Establishing policies or internal management rules (SOPs) within the organization, defining roles and responsibilities, and allocating resources that facilitate work to the same standards. (3) Developing the potential of all levels of staff to have knowledge of SAN Plus standards and create progress according to their roles. (4) Controlling and following up on the operational plan (SOP) and reporting the results in order. Summarizing the results and making suggestions to the management for continuous development.