Factors Related to Teamwork Behavior of Personnel in the Pharmaceutical Department in a Hospital, Nakhon Si Thammarat Province

Abstract

Hospital quality development in accordance with the framework of the Hospital Accreditation Institute of Thailand emphasizes systematic work quality standards and teamwork at all levels. It was conducted as a descriptive research with the objectives to explore the behaviors of teamwork with particular attention on 6 teamwork-promoting factors which included leader’s behaviors, colleagues, team members’ roles, communication, work process and team’s objectives/goals; and to study relationship between such factors and the teamwork behavior. The study population were 105 personnel in the pharmaceutical department of a hospital in Nakhon Si Thammarat province. Data were collected using a questionnaire with the reliability values for teamwork behaviors and teamwork promoting factors in all six areas were in the range of 0.729–0.967. The statistics used in data analysis were percentage, average, standard deviation, Pearson product-moment correlation coefficient and Spearman’s rank correlation coefficient. The research found that the teamwork behaviors in the department were at a high level; and all 6 teamwork-promoting factors were also at a high level. In addition, all six teamwork-promoting factors had a significantly positive relationship with teamwork behaviors (p<0.001). Therefore, encouraging personnel in the organization to work as a team required a team leader, colleagues, team members’ roles, communications, work process and team’s objectives/goals.