Outcome of One Stop Service for Patient Receiving Chemotherapy - ผลการพัฒนาระบบบริการผู้ป่วยนอกแบบ One Stop Service ในผู้ป่วยมะเร็ง ที่มารับยาเคมีบำบัด

Abstract

This descriptive study was conducted to evaluate an outcome of “One Stop Service” for randomly
selected 52 cancer out-patient receiving chemotherapy in Khon Kaen hospital during September
2009 - March 2010. Descriptive statistical analysis was employed comparison of pre-post
mean score of satisfaction was made by employing t-test.
It was found that most of the patients were female (75%) , aged 41-50 years (61.5%), having
breast cancer (75%), married (76.9%) and having primary education. After the “One Stop Service”
was implemented, the average time spent at the out-patient unit decreased from 14 to 7.2 hours, the
walking distance for each patient decreased from 600 to 50 meters. Satisfaction of the patients
increased after the program implementation and the difference was significant (p < 0.01).
In conclusion, multidisplinary participation, quality of information technology, support of director,
continuous quality improvement were contributing factor of “One Stop Service” improvment
of team the quality of care for patient receiving chemotherapy at Khon Kaen Hospital.
Key words: chemotherapy treatment, cancer patients, One Stop Services, multidisplinary