INNOVATIVE SERVICE DELIVERY MODELS USING TECHNOLOGY FOR DIABETES AND/OR HYPERTENSION PATIENTS

Abstract

This study examines innovative service delivery models using technology for diabetes and/or hypertension patients through in-depth interviews. It summarizes findings from four pilot areas: Buriram Provincial Health Office, Kumuang Hospital in Buriram Province, Bangkok Phuket Hospital in Phuket Province, and Nan Hospital in Nan Province. These findings aim to serve as a guideline for developing service models in other healthcare units nationwide, allowing for adaptation and improvement according to their specific contexts. The ultimate goal is to ensure that the public receives modern and quality healthcare services, resulting in improved health outcomes and quality of life.

The development of innovative service models using digital technology for diabetes and hypertension patients requires an analysis of problems aligned with clear objectives and measurable outcomes. It involves creative thinking, adaptability of digital technology, detailed user interface design, ease of use, security, and privacy (in compliance with PDPA). It adheres to at least one international health care standard, outlining plans, steps, implementation methods, benefits, and network connections for shared benefits within the relevant context. Sustainability allows for model adjustments and expansion to promote successful disease prevention and control efforts, such as reducing non-communicable disease burdens in the area, enhancing healthcare system access, reducing wait times, alleviating congestion, cutting costs, and realizing tangible benefits.