Human Resource Management of Nursing Organization for Service Quality in Song Hospital, Phrae - การพัฒนาระบบการบริหารกำลังคนทางการพยาบาลเพื่อเพิ่มคุณภาพการจัดบริการของโรงพยาบาลสอง จังหวัดแพร่

Abstract

Background: Owing to nursing organization affects the effectiveness of strategic management, nursing care process, service quality, and quality of life; Human resource management system is the key success factor to achieving the nursing organization goals followed by Human Resource Scorecard (HR scorecard).

Objectives: To develop human resource management system of nursing organization in Song Hospital for service quality and satisfaction improvement.       

Study design: The action research by using Donabedian Model that is the conceptual model, which provides a framework for examining health services and evaluating quality of health care, integrated with HR scorecard.  There were 44 nurses whom resided in the nursing organization in Song Hospital participating in this study.  The data was collected from October 2014 to September 2016. 

Results: The study reveals that the development of human resource management system of nursing organization in Song Hospital has 81.82%effectiveness and the satisfaction of service quality is 82.00%.

Conclusion: Human resource management can improve the service quality in nursing organization in Song Hospital.

Keywords: Human resource management development, Human Resource Scorecard, Service quality, Functional competency, Human resource management of nursing organization