Determinants of Turnover Intention among Thai Massage and Spa Workers in Bangkok

Abstract

This research aimed to examine the effect of job satisfaction, person and organization fit, work life balance, organizational commitment, organizational justice, and trust relationship on turnover intention among workers in the Thai massage and spa business in Bangkok, Thailand, during 2016. The participants were 400 massagers who were the membership list of UTTS by using a simple random sampling. Statistics were frequency, percentages, mean and standard deviation and applied multiple linear regression analysis (MLR) and Chi square test. The results found that education level and six independent variables, which were Procedural justice, Satisfaction with progress, Trust relationships, Satisfaction with supervisors, Satisfaction with compensation and Satisfaction with the work itself were found to be significantly related to turnover intention. Moreover, trust relationships was the most significantly effect in negative to turnover intention. Therefore, Thai massage and spa business and related units should apply these factors to enhance retention of employees, improve the employees’ job satisfaction, motivation, and morale may realize long-term benefits of corporate success, loyalty, productivity, and employee retention, and develop both teamwork and atmosphere in organization to increase trust relationships for employee retention