Development of Computer Networks for eHealth Support Services

Abstract

This study aimed to collect and analyze information on the performance improvement network of Information and Communication Technology (ICT) Center, Office of the Permanent Secretary, Ministry of Public Health, during the past decade, and to continue developing guidelines for eHealth services by following the eHealth strategy, Ministry of Public Health (2017 – 2026). This development requires the expansion of medical and health information services system (Health Data Center - HDC), smart health ID, electronic health record system (EHRs), personal health record system (PHRs), telemedicine, the system of drug and pharmaceuticals, et cetera. It is necessary for the ICT Center to develop and improve the computer network in three ways: (1) develop a network linking by establishing multiple links via central network, (2) develop a data center, disaster recovery site (DR Site), (3) Improve the efficiency and effectiveness of network security systems for various zones by using the next-generation firewall (NGFW). The result of HDC system satisfaction survey revealed that 76.80% of the users were satisfied with the service of all activities. Users were highly satisfied in the field of 1 computer network development. 77.80% of the users were highly satisfied with the speed of reporting system. The results of the operations mentioned above can be considered successful. In order to achieve even a better goal, it is necessary to ensure a stronger harmonization and to achieve the alignment of the budget support.