Implementation of the Human Resources Information System of Office of the Permanent Secretary, Ministry of Public Health for Organizational Improvement Based on the Digital Government Concept

Abstract

Objectives of this study were to evaluate the effectiveness of implementing the human resources information system of the Office of the Permanent Secretary Ministry of Public Health, and to assess satisfaction among the system users. It was the survey study including both quantitative and qualitative methods. For quantitative survey, the samples were officers who used the Human Resources Information System of Office of the Permanent Secretary, Ministry of Public Health (with the sample size of n=355, based on Taro Yamane’s equation). Qualitative interviews were performed to collect data from health region executive, provincial public health officers, central and general hospital directors, and division directors (central divisions) (n=10). Data were collected by questionnaires and interviews. It was found that the Human Resources Information System effectiveness in productivity aspect was highest (with an average of 56.9%); and high satisfaction scale for Human Resources Information System of Office of the Permanent Secretary Ministry of Public Health was expressed by 33.2% of the samples, with highest on the safety (53.8%). The Human Resources Information System was able to reduce work process, save resources and time by providing easy access and relevant datum both for working and executing We propose implementing the Human Resources Information System in the local level; develop into application platform and make the contents up-to-date. Currently, the problems and obstacles include occasional system jamming especially in the peak time and information was not updated in some locations.