A Survey of Utilization of Pharmacy Services by Social Security Beneficiaries in Bangkok and the Vicinity-สำรวจการใช้บริการร้านยาของผู้ใช้สิทธิประกันสังคมในเขตกรุงเทพมหานครและปริมณฑล
บทคัดย่อ
To facilitate the access of utilization of health services by Social Security beneficiaries, the idea of integrating the pharmacies and pruggested. Therefore to get the information to support such idea, the survey of utilization and expense of pharmacy and health services as perceived by 900 Social Security beneficiaries in Bangkok and the vicinity has been conducted during January 15 - April 15, 2007. Descriptive statitics and paired t-test were employed in data analysis.
It was found that the 80.5 percent of the Social Security beneficiaries had no underlying diseases. During August 2006 - January 2007, 44.9 percent of them had never used the service of health care units and 38.5 percent for a few times while more than half (63%) used the services of pharmacies on the consumers’ expense, at the rate of about 100 baht a time. Even if they (80.1%)
had chosen to use private hospitals on account of much better services than those of public hospitals,they still had to face delay. As a result, some had turned to pharmacies instead on the ground of accessibility and efficiencies. In comparing the satisfaction of experienced Social Security beneficiaries
in both services of health care units and pharmacies, the difference was statistically significant
(p=0.001).
Most of them (91.0 percent) agreed that to increase the chance to reap the benefit of the services of pharmacies was really useful based on accessibility. However, the Social Security beneficiaries had expressed their concerns on the standard and control of the pharmacies’ services. To push this project forward, the stakeholders such as the Pharmacy Council, the Community Pharmacy
Association of Thailand, as well as the Food and Drug Administration have to set up the Quality Assurance System of the pharmacy services.
Key words: Social Security, pharmacy
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