ปัจจัยที่มีความสัมพันธ์กับประสิทธิภาพการปฏิบัติงานของบุคลากรกรมสนับสนุนบริการสุขภาพ กระทรวงสาธารณสุข ประเทศไทย

Anon yangyubol; Chardsumon Prutipinyo; Utoomporn Wongsin; Puchong Inchai

Authors

Anon yangyubol M.Sc. (Public Health Administration), Faculty of Public Health, Mahidol University, Bangkok 10400, Thailand
Chardsumon Prutipinyo Department of Public Health Administration, Faculty of Public Health, Mahidol University, Bangkok 10400, Thailand
Utoomporn Wongsin Department of Public Health Administration, Faculty of Public Health, Mahidol University, Bangkok 10400, Thailand
Puchong Inchai Department of Epidemiology, Faculty of Public Health, Mahidol University, Bangkok 10400, Thailand

Keywords:

Leadership, Organizational Climate, Individual Goal Setting, Job Performance

Abstract

The Department of Health Service Support, Ministry of Public Health, faces challenges arising from increased workloads and manpower constraints, which directly affect the quality and promptness of its core missions. This descriptive cross-sectional research aimed to: 1) examine the levels of leadership, organizational climate, individual goal setting, and job performance among personnel in the Department of Health Service Support, Ministry of Public Health; and 2) predict factors affecting their job performance. The sample consisted of 319 personnel from the Department of Health Service Support. Data were collected using an online questionnaire and analyzed using descriptive statistics, the Chi-square test, Pearson’s correlation coefficient, and multiple linear regression (Enter method). The results revealed that overall leadership, organizational climate, and individual goal setting were at high levels, whereas job performance was at a moderate level. Leadership, organizational climate, and individual goal setting were significantly associated with job performance (p < 0.001). Furthermore, multiple linear regression analysis indicated that individual goal setting was the sole significant predictor of job performance (B = 0.519, beta = 0.369, p < 0.001). In conclusion, enhancing job performance within the public health bureaucracy should emphasize translating organizational strategies into clear, challenging, and measurable individual goals, alongside regular performance tracking and feedback mechanisms.

References

Bandura, A. (1997). Self-efficacy: The exercise of control. W. H. Freeman.

Bass B. M. & Avolio B. J. (Eds.). (1994). Improving organizational effectiveness through transformational leadership. Sage Publications.

Berberoglu, A. (2018). Impact of organizational climate on organizational commitment and perceived organizational performance: Empirical evidence from public hospitals. BMC Health Services Research, 18, 399. https://doi.org/10.1186/s12913-018-3149-z

Best, J. W. (1977). Research in Education. Englewood Cliffs. New Jersy: Pretice Hall.

Borman W. C. & Motowidlo S. J. (1997). Task performance and contextual performance: The meaning for personnel selection research. Human Performance, 10(2), 99–109. https://doi.org/10.1207/s15327043hup1002_3

Campbell J. P. & Wiernik B. M. (2015). The modeling and assessment of work performance. Annual Review of Organizational Psychology and Organizational Behavior, 2, 47–74. https://doi.org/10.1146/annurev-orgpsych-032414-111427

Cohen J. & Cohen P. Applied multiple regression/ correlation analysis for the behavioral sciences (2nd ed.). Hillsdale NJ: Erlbaum, 1983.

Department of Health Service Support. (2024). Five-year strategic plan of the Department of Health Service Support (2023–2027). Department of Health Service Support.

Department of Health Service Support. (n.d.). Mor 3 system. https://3doctor.hss.moph.go.th/

House, R. J. (1971). A path-goal theory of leader effectiveness. Administrative Science Quarterly, 16(3), 321–338.

Kaewtee, S. (2022). Relationship between work behavior and work efficiency of personnel and personnel administration in the Udon Thani Provincial Public Health Office. Udon Thani Hospital Medical Journal, 30(1), 110–121.

Khan, R. (2014). The impacts of goal setting and curiosity on the employee job performance: A perspective from NGO sector of Pakistan. Management Studies and Economic Systems, 1(1), 13–22.

Koopmans L. et al. (2011). Conceptual frameworks of individual work performance: A systematic review. Journal of Occupational and Environmental Medicine, 53(8), 856–866. https://doi.org/10.1097/JOM.0b013e318226a763

Krejcie R.V. & Morgan D.W. (1970) Determining Sample Size for Research Activities. Educational and Psychological Measurement, 30, 607-610.

Litwin G. H. & Stringer R. A., Jr. (1968). Motivation and organizational climate. Division of Research, Graduate School of Business Administration, Harvard University.

Locke E. A. & Latham G. P. (1990). A theory of goal setting and task performance. Prentice Hall.

Ministry of Public Health. (2023). Policies and operational directions of the Ministry of Public Health, fiscal years 2023–2025. Ministry of Public Health.

National Strategy. (2018). National strategy, B.E. 2561–2580 (2018–2037). Royal Thai Government Gazette, 135(82a), 1–74.

Northouse, P. G. (2010). Leadership: Theory and practice (5th ed.). Sage Publications.

Rakha A. et al. (2021). The effect of perceived organizational climate on the performance of nurses in private hospitals. Journal of Client-Centered Nursing Care, 7(1), 17–26. https://doi.org/10.32598/JCCNC.7.1.368.1

Restivo V. et al. (2022). Leadership effectiveness in healthcare settings: A systematic review and meta-analysis of cross-sectional and before-after studies. International Journal of Environmental Research and Public Health, 19(17), 10995. https://doi.org/10.3390/ijerph191710995

Rovinelli R.J. & Hambleton R.K. (1977) On the Use of Content Specialists in the Assessment of Criterion-Referenced Test Item Validity. Tijdschrift Voor Onderwijs Research, 2, 49-60.

United Nations. (2015). Transforming our world: The 2030 agenda for sustainable development. https://sdgs.un.org/2030agenda

Utinet K. et al. (2024). Factors affecting job performance of public health personnel transferred to the Samut Sakhon Provincial Administrative Organization. Singburi Hospital Journal, 33(2), B97–B111.

Wongbut N. et al. (2021). Self-leadership and job performance of nurses. Chiang Mai Medical Journal, 60(1), 99–112. https://doi.org/10.12982/CMUMEDJ.2021.09

Yukl, G. (2013). Leadership in organizations (8th ed.). Pearson.