Satisfaction of Provincial Health Officials towards Supervisors in the Inspection of the Ministry of Public Health

Abstract

The objectives of this research were to study the level of satisfaction of provincial public health officials towards the inspector in the Ministry of Public Health’s inspection and to compare the satisfaction of provincial public health officials by age group of government officials and position level. The study method was exploratory, the tool used was a questionnaire developed by the researcher according to the questionnaire framework of the Office of the Public Sector Development Commission and was appropriately validated. Data were collected from all target populations (452 individual) including senior management, intermediate level staff and all supervising practitioners from every province in 12 health zones across the country; and the data were analyzed using percentage, mean and one way ANOVA statistics. The study found that the respondents were health service supervisors, health promotion by age group, disease prevention, quality development, government management 21.70, 18.80, 11.30 and 8.00%, respectively. They were mostly female official age 30 years or more, with bachelor and master level education; and were at middle and senior management. The overall satisfaction of the supervisors accounted for 79.35 percent, which was at a high level, males and females were equally satisfied, particularly those with service age 10 - 19 years, graduated with bachelor’s degree, and were senior management. The jobs that the supervisors were most satisfied with were integrity and transparency assessment, followed by internal audit, intelligence quotient, emotional quotient, depression, suicide, disease prevention and worker happiness, persistence rates, respectively. For the satisfaction of the supervisors, the highest satisfaction was at the personal characteristics, knowledge and skills. The health zone that received the most satisfaction was the Health Zone 7, Khon Kaen, followed by Health Zone 4, Saraburi, Health Zone 5, Ratchaburi, and Health Zone 10, Ubon Ratchathani. The satisfaction with the supervision process, accounted for 78.30 percent, with the most satisfactory procedure was listening to information supervisor’s problem, followed by the appropriateness of supervisory time period which was fit with the supervisory workload. There was no significant difference of satisfaction level among groups by age of service and by position level.