The Confidence of Clients in Medical Health Care Service at Applied Thai Traditional Medical Center, Faculty of Medicine, Thammasat University in a Situation of Coronavirus 2019 Pandemic

Abstract

The aims of this study were to assess the level of confidences and relation between personal factors and level of confidence of clients in the Applied Thai Traditional Medicine Center (ATTMC), Faculty of Medicine, Thammasat University, in a situation of Coronavirus 2019 pandemic. Target population was the clients of the ATTMC, of whic calculated sample size of random sampling in 30% was 155 people using the Rule of Thumb. Data regrading confidence of clients in various aspects were collected through a questionnaire created by the researchers. The questionnaire was validated of quality content by 3 specialists and try out with 30 clients of a similar circumstance center. A accuracy of the whole instrument was 0.92. Statistical study used such as frequency, mean, standard deviation (SD.) value and Chi-square. The results revealed that level of confidence of clients of ATTMC in 4 parts was good satisfied level in consistent. When considering each of the confidence part, it was found the service part was at 65.16%, the instrument part, 55.48%, the place of ATTMC part, 43.87% and the staff part, 63.23%. The personal factors related factor with the confidence of clients in ATTMC in each factor were income per month, the rights for treatment and the status of patients, which were significantly associated with the confidence of service part, instrument part, and ages. Moreover, the rights for treatment were related to the confidence of place, staff part. Occupation was significantly related to the confidence of staff part (p<0.05). Factors of sex, status of patients and education level did not relate with confidence of clients. This research result is information to improve the services of Thai traditional medicine clinics for risk planning in providing services in the event of future epidemics, ensuring standards and efficiency.