Development of Policy Proposals for Utilizing Health Service Management Innovations to Enhance the Quality of Operations in Health Region 8

Abstract

The objectives of this research were (1) to evaluate the success of implementing the Ministry of Public Health’s policies, (2) to analyze success factors and innovations in health service management based on the Ministry’s guidelines, and (3) to develop policy proposals for employing health service management innovations to improve operational quality in Health Region 8. The sample group was purposively selected and consisted of personnel of Health Region 8, a total of 59 people. The research project carried out from October 2022 to February 2024. Data were collected by using a document study record form, interviews, and questionnaire; and were analyzed by using content analysis and descriptive statistics to determine frequencies, percentages, means, and standard deviations. It was found that there were 6 projects implemented to support the national strategies based on Ministry of Public Health policy. The overall performance of Health Region 8 was at a high level (Mean=3.88, SD=0.342), and the attitude towards Ministry’s policy implementation was also at high level (Mean=4.09, SD=0.457). Factors for the success in the operations include (1) management and coordination, (2) resources and support, (3) community participation, (4) technology and innovation and, (5) monitoring and evaluation. Innovation in health service management that were used in accordance with the Ministry of Public Health policy were (1) R8 NHSO SANDBOX, (2) R8 Anywhere, (3) R8: NSD, and (4) R8 Medical Hub. Policy proposals for policy-making agency were divided into short-term and long-term. The short-term policies included: (1) increasing the efficiency of information systems and reporting, (2) promoting personnel training, (3) supporting the use of technology, (4) developing health service standards, (5) promoting community participation, and (6) increasing communication channels with the public; and the long-term policies were (1) long-term planning for personnel development, (2) development of health infrastructure, (3) research and development of medical innovations, (4) creating network of cooperation between agencies, (5) development of the financial system and health insurance, and (6) creating a systematic research and development.