Quality Improvement in Drugstore: A Case Study of Changwat Phetchabun

Abstract

The objective of this quasi-experimental research was to study the effect of participation in problem solving on quality improvement in drugstore in Changwat Phetchabun in the aspects of physical set-ups of drugstores, cognitive domain, affective domain and psychomotor domain of 48 drugstore operators.

Fourty eight operators voluntarily participated in this quasi experimental study carried out during June 2004-May 2005. The reliability tests on questionnaires on the three domains yielding Cronbach's alpha coefficients of 0.8015., 0.7621 and 0.8162 respectively. Descriptive statistical analysis and paired t-test were used at 0.05 level of siginificance.

The results were as follows: 1) The physical set-ups of drugstore classified under general section showed statistically significant improvement. Regarding the essential requirement section, it showed only an increase in scores. 2) Two drugstores received one-year quality certificates. 3) The cognitive domain of the drugstore operators especially in the aspects of remember and understanding showed statistically significant scoring improvement. 4) The affective domain (receiving or attending and responding) and the psychomotor domain (perception and set) of the drugstore operators showed only an increase in their scores.

These results support the concept that the participatory problem solving method can improve the quality of drugstore.