Development of a Service Model of Information System for Consumer Protection and Public Health Pharmacy Group, Chainat Provincial Public Health Office into Digital Data System

Abstract

The objectives of this study were to develop a digital service model of information system for Consumer Protection and Public Health Pharmacy Group and to assess the efficiency of the information system of the Consumer Protection Group, Chainat Provincial Health Office. The model was created with the aim of serving as a national model for consumer protection services in the development of digital data entry systems that meet the needs of service users and improve the level of service provided by the Government Easy Contract Center (GECC), which was previously certified to the standard on 30 August 2022. There is also an information system that reacts to national policies in accordance with the Digital Government Development Plan of Thailand (2020-2022) in order for service recipients to consistently obtain higher-quality services connected to consumer protection and public health pharmacies. The study was conducted at the Center for Comprehensive Health Products, Chainat Provincial Public Health Office for the period from January 2021 – October 2021. The study methods consisted of data review, planning and development of information system of the Consumer Protection Group, which is a model of information system of the Consumer Protection Group of the Chainat Provincial Public Health Office (FDA Chainat GECC Smart Model). The results were analyzed by collecting data from the results of the performance assessment of the group’s information system covering all groups of service recipients, namely executive group, system user group, all licensees receiving services and admin staff of consumer protection group and personnel totaling 434 people. The results showed that all service recipients were satisfied with the FDA Chainat GECC Smart Model at the same high level. It can be a model of consumer protection work according to the standard of Government Easy Contract Center that develop more information systems (GECC Smart) for other provincial public health offices across the country to develop a digital service system leading to further national policy formulation.