Developing Guideline for Supervising and Monitoring of COVID-19 Vaccination Service Unit, Khon Kaen Province

Abstract

This action research aims to develop a guideline for monitoring the COVID-19 vaccination service unit in the Khon Kaen Province using the conceptual framework of the Six Building Blocks of a Health System of the World Health Organization. It was conducted in 3 phases: the first phase was situation analysis, the second phase was implementation using the action research process, and the third phase was the evaluation of the operation model. The study samples were physicians, dentists, pharmacists, nurses, public health technical officers, relevant public health personnel, and 436 people. Data were collected by interviewing focus groups, observing, evaluating vaccination units, and reporting the results of COVID-19 vaccination. As for the results, a model for monitoring the COVID-19 vaccination service was developed, which was implemented by a monitoring team at the provincial level. The team performed site visits to empower vaccination units in hospitals and sub-district health promotion hospitals, assessment of the work of the provincial vaccination unit, and developed a collaboration plan to determine follow-up issues, i.e. management system, vaccination plan, appointment system, vaccination management, record of vaccination results, engagement with network partners, public relations, and creating a LINE group for accurate time monitoring of vaccination data, and lastly, monitoring results demonstration together with knowledgeable exchanges regarding the districts with outstanding vaccination service results at the Public Health Emergency Operation Center (EOC), subsequently submitted information to the Provincial Communicable Disease Control Committee meeting to reflect data to stakeholders for resolution. In addition academic data and materials were provided to ensure highly effective and safe services. The evaluation results revealed that the population of Khon Kaen Province could access vaccination comprehensively. Around 1,264,973 persons in the overall target group of 1,688,242 were vaccinated which covered up to 74.93 percent. The overall vaccination service in the province was efficiently operated leading to the high level of safety in all districts and sub-districts of the province.